The other morning I had made an appointment at a hairdresser, as my normal speedy and efficient hairdresser was unavailable for a couple of weeks.  The appointment was made early in the day and, for the second week in a row, I was kept waiting over half an hour before I was attended to. Once I was comfortably seated at the mirror, having the attention I was seeking, an excuse was given to me, which I guess was adequate, but it got me thinking about how annoying it is to have your plans for th...


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